Support Policy Page

Over the years, Silver Lady Boutique has built a base of millions of satisfied buyers by providing them with high quality service and being responsive to their concerns. We expect third-party merchants that are using Silver Lady Boutique to provide the same level of service and responsiveness and to comply with this Silver Lady Boutique Customer Service Policy.

If we find that any transaction violates this policy or is otherwise illegal, unsuitable, or results in an unacceptable customer experience, we may take any corrective action that we deem appropriate and is permitted by the Silver Lady Boutique Customer Agreement.

If you are a buyer and believe that a merchant has not complied with this Policy, please use the Contact Us page to inform us.

1.      Condition of your items. You must clearly display an item's condition on your product detail page if the item's condition not "new" Please note that Silver Lady Boutique only considers an item to be new if the following conditions are met: it is unused and unopened in its original packaging, with all original packaging materials included; the original protective wrapping, if any, is intact; and the original manufacturer's warranty, if any, still applies.